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Refund policy

Last Updated: August 05, 2026


Thank you for shopping with Avenue Closet (Pvt) Ltd. We want you to be happy with your purchase and have a positive shopping experience with us.

This Refund, Return and Exchange Policy explains the circumstances under which products purchased through the Avenue Closet website may be returned, exchanged, or refunded.

By placing an order through our website, you acknowledge and agree to the terms of this policy, subject to any rights and protections available to you under applicable laws and regulations of Sri Lanka.

 

Return Period

Avenue Closet accepts eligible product returns within 3 days from the date the customer receives the order.

The return period begins on the date the order, or the relevant product in the order, is delivered to the customer.

A return request must be communicated to Avenue Closet within this 3-day period. Requests submitted after the applicable return period may not be accepted, except where otherwise required by applicable law.

 

Conditions for Returning a Product

For a return to be accepted, the product must be returned in its original condition.

The following conditions apply.

  • The product must be unused and unworn.

  • The product must be unwashed.

  • The product must be free from stains, marks, makeup, perfume, body odor, or other signs of use.

  • All original tags, labels, and attached product identifiers must remain intact.

  • The product must be returned with its original packaging, where applicable.

  • The product must not have been altered, damaged, repaired, or modified by the customer.

  • All accessories or items originally supplied with the product must be returned where applicable.

Avenue Closet reserves the right to inspect returned products before approving a return, exchange, or refund.

If a returned product does not satisfy the above conditions, Avenue Closet may reject the return.

 

Returns for Eligible Products

Customers may request a return of an eligible product within the applicable 5-day return period, provided that the product satisfies the return conditions described in this policy.

Customers do not need to provide a specific reason for requesting a return, provided that the product is eligible for return and is returned in the required condition.

Returns may be made for individual products within a larger order. Customers do not have to return every product purchased in the same order.

 

Exchanges

Customers who wish to exchange a product must contact Avenue Closet within 3 days from the date the order is received.

Exchanges may be requested for another available,

  • Size;

  • Color; or

  • Eligible product.

Where a customer has ordered an incorrect size, Avenue Closet may facilitate an exchange for another available size, subject to stock availability and compliance with the conditions of this policy.

The replacement product must be of equal or otherwise applicable value according to the circumstances of the exchange.

If the requested replacement product is unavailable, Avenue Closet will provide the customer with the following options, as applicable.

  1. Select another available product;

  2. Receive a refund for the eligible amount; or

  3. Receive a unique promotional code equivalent to the applicable amount, which can be used toward a future purchase from Avenue Closet.

 

Non-Returnable and Non-Exchangeable Products

For hygiene and health reasons, the following products are not eligible for return or exchange.

  • Innerwear;

  • Undergarments; and

  • Any other products that Avenue Closet identifies as non-returnable on the relevant product page or at the time of purchase.

Products purchased during sales, special promotions, clearance campaigns, or using promotional/discounted pricing are also not eligible for return or exchange, unless otherwise stated by Avenue Closet or required by applicable law.

Customers are encouraged to carefully review product information, available sizes, colors, descriptions, and other relevant details before completing a purchase.

 

Damaged or Defective Products

We take care to ensure that products are inspected and packed appropriately before being dispatched. However, if a product arrives damaged or has a manufacturing or product defect, the customer should contact Avenue Closet within 2 days from the date of delivery.

Customers may be requested to provide clear photographs, videos, or other information showing the damage or defect to assist Avenue Closet in assessing the issue.

If the product is confirmed to have been damaged or defective when delivered, Avenue Closet may, depending on the circumstances and product availability,

  • Replace the product;

  • Offer an exchange;

  • Issue a refund; or

  • Provide another appropriate remedy.

Where the issue is attributable to Avenue Closet, the applicable return or replacement delivery costs will be borne by Avenue Closet.

This section does not limit any rights or remedies that may be available to customers under applicable Sri Lankan law.

 

Wrong Product, Size, Color, or Item Sent by Avenue Closet

If Avenue Closet sends a product that is different from the product ordered by the customer, including an incorrect size, color, style, or product, the customer should contact us as soon as possible and, where practicable, within 2 days of receiving the order.

After verification, Avenue Closet will arrange an appropriate remedy, which may include,

  • Replacement with the correct product;

  • Exchange for another available product;

  • Refund; or

  • A unique promotional code for the applicable amount.

Where the incorrect product was sent due to an error by Avenue Closet, Avenue Closet will bear the applicable return and replacement delivery costs.

 

Return Shipping Costs

For ordinary returns or exchanges that are requested by the customer, the customer is responsible for the applicable cost of returning the product to Avenue Closet.

Where the return or exchange is required because,

  • Avenue Closet sent the wrong product;

  • The product arrived damaged;

  • The product is defective; or

  • The issue resulted from an error attributable to Avenue Closet,

Avenue Closet will bear the applicable return or replacement delivery costs.

 

Refunds

Where a refund is approved, the refund will generally apply to the purchase price of the eligible product being returned.

The original delivery or shipping charge paid for the order will not be included in the refund.

Any applicable return delivery charges payable by the customer will also not be deducted from the product refund unless otherwise communicated to the customer.

Avenue Closet may provide a refund through the applicable payment method or another appropriate refund mechanism available to the company.

Where appropriate, Avenue Closet may instead provide the customer with a unique promotional code equivalent to the approved refund amount.

Promotional codes issued in place of refunds will be unique to the relevant customer or transaction and will represent the specific amount approved by Avenue Closet.

 

Promotional Codes Issued Instead of Refunds

Where Avenue Closet provides a promotional code instead of a monetary refund, the promotional code,

  • Will represent the amount approved for the relevant return, exchange, or other remedy;

  • Will be issued specifically for the relevant customer or transaction;

  • May be subject to conditions communicated when the code is issued;

  • May not be exchanged for cash unless otherwise required by applicable law; and

  • May only be used through the Avenue Closet website.

The validity period and any applicable conditions of the promotional code will be communicated to the customer when the code is issued.

 

Return Inspection and Approval

All returned products are subject to inspection by Avenue Closet.

Once the returned product is received, Avenue Closet will assess whether it satisfies the conditions of this policy.

A return, exchange, or refund may be rejected if the product,

  • Has been worn or used;

  • Has been washed;

  • Has stains, marks, makeup, perfume, body odor, or other signs of use;

  • Has been damaged after delivery;

  • Is missing its original tags or labels;

  • Has been altered or modified;

  • Is a non-returnable product; or

  • Does not otherwise satisfy the applicable requirements of this policy.

If a return is rejected following inspection, Avenue Closet will communicate the reason to the customer.

 

Processing Time

Approved refunds and exchanges will be processed within 10 business days after Avenue Closet receives and completes the inspection of the returned product.

For refunds made through a third-party payment provider, bank, card issuer, or other financial institution, additional processing time may be required before the refunded amount appears in the customer's account.

Avenue Closet is not responsible for delays caused by payment processors, banks, card issuers, or other third-party financial institutions after the refund has been initiated.

 

Partial Returns

Customers may return eligible individual products from an order without returning the entire order.

For example, if an order contains five eligible clothing products, the customer may request the return of one or more eligible products while keeping the remaining products.

The refund, where approved, will apply only to the eligible returned products.

 

Products Purchased During Promotions and Sales

Products purchased as part of a sale, clearance campaign, special promotion, or other discounted offer are not eligible for return or exchange, unless Avenue Closet expressly states otherwise at the time of purchase or applicable law requires otherwise.

Any special return or exchange conditions applicable to a particular promotional campaign will be communicated as part of that promotion.

 

Customer Responsibility

Customers are responsible for ensuring that products they wish to return are properly packaged and protected during return transportation.

Avenue Closet is not responsible for damage caused to a product because it was inadequately packaged by the customer during the return process.

Customers should retain any available proof of return shipment until the return has been received and processed by Avenue Closet.

 

Fraudulent or Abusive Return Requests

Avenue Closet reserves the right to investigate return, exchange, and refund requests where there are reasonable grounds to suspect fraudulent, misleading, abusive, or repeated misuse of this policy.

This may include situations involving,

  • Deliberately damaged products;

  • Products that have clearly been worn or used;

  • False claims regarding damaged or defective products;

  • Returning a different product from the one purchased;

  • Repeated misuse of the return or refund process; or

  • Any other conduct intended to obtain an improper refund, exchange, or promotional benefit.

Avenue Closet may refuse a request where appropriate and permitted by applicable law.

 

Changes to This Policy

Avenue Closet (Pvt) Ltd. reserves the right to update or modify this Refund, Return and Exchange Policy from time to time.

Any updated version will be published on the Avenue Closet website and will take effect from the date stated in the updated policy.

Changes to this policy will not affect rights or obligations that have already arisen in relation to purchases made before the effective date of the updated policy, except where otherwise required by applicable law.

 

Applicable Law

This policy shall be interpreted in accordance with the applicable laws and regulations of the Democratic Socialist Republic of Sri Lanka.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory rights or remedies available to consumers under applicable Sri Lankan law.

Avenue Closet recognizes that Sri Lankan consumer protection law provides consumers with rights relating to satisfactory goods and appropriate redress where applicable.

 

Contact Us

If you have any questions regarding a return, exchange, damaged or defective product, refund, or this policy, please contact Avenue Closet through the customer support channels provided on our website.

Avenue Closet (Pvt) Ltd.
No. 492, Peradeniya Road,
Kandy, 20000, Sri Lanka

Phone: +94 777 411 866
Email: info@avenuecloset.com

Website: https://avenuecloset.lk
Alternative Domain: https://avenuecloset.com

We are committed to handling eligible returns, exchanges, and refunds fairly and providing our customers with a positive shopping experience.